3rd Line Support - Windows expertise when you need it  
 

IT Helpdesk Support and Backup

 

What does
it cost?

How does using someone from outside your organisation on your helpdesk work?

Discuss your Helpdesk needs with me

If you run a IT Helpdesk, I can help you solve the occasional tough problem


"3rd Line Support" is an IT industry term meaning the person a helpdesk turns to when a problem can't be resolved by either the regular or more senior helpdesk personnel.
Such problems don't occur every day, but when they do they can be time consuming and require advanced skills to find the solution.

Here's an opportunity for you to add 3rd Line Support skills to your helpdesk without having to employ a full-time person with suitable skills.

Some points to note:-


My Skills and Experience
I have a degree in electronics and an MCSE from Microsoft.
I've been in IT support for 20 years and have been providing this this type of support since 2004.

What type of Helpdesk is this suitable for?
One that deals with Windows Servers and PCs, Microsoft products such as Office, LANs, routers firewalls and Internet access.
It wouldn't be suitable for a helpdesk setup to provide support for a specific software or hardware product.





What does it cost?


  £159+VAT/month

This includes 6 hours of support per month. Extras hours are charged at £25+VAT.

There's no long term commitment, as you can cancel at any time and you'll only be invoiced up to the day you cancelled.

The price includes providing support by email, phone and remote access, but not site visits.
If a site visit is ever required, the charges are shown here.

Try me out with some one-off problems
You'll probably want to give me a try before committing to a monthly payment. I'm, therefore, willing to tackle one or two problems for a straight rate of £25+VAT/hour.


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How does using someone from outside your organisation on your helpdesk work?


You maybe worried that having someone working for your helpdesk who's not a full-time employee might cause problems. I'm aware of these concerns and make the following points:-


When contacting your users I'd represent myself as part of your helpdesk team without mentioning the company I'm "sub-contracted" from.

I will adhere to any IT policies your helpdesk has in place such as limitations on the software can be installed on company PCs.

Many "3rd Line Support" type problems don't require me to contact the user directly who's experiencing the problem and sometimes your helpdesk can act as an intermediary.

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 Contact me to discuss your Helpdesk needs



Call 3rd Line Support free on:-


0800 634 9870

Email: info@3rdlinesupport.com


Use the following web-form to ask a question or request a call:-

(Most boxes are optional, a phone number's only required if you actually want us to call you.)


Name:

Company or  
Organisation:


Phone Number:

 

Email Address:

 

(We'll only use your email address to reply to this contact form, nothing else.)



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© 2017 3rd Line Support is a trading name of Arrowmail Ltd, a UK-registered company, number 4079706, registered VAT Number GB 895 0987 60